Shipping policy
SHIPPING POLICY
SHIPPING INFORMATION
At CRUCELLI, we are committed to delivering your order as quickly and smoothly as possible.
We proudly ship to customers across the United Kingdom and selected European countries.
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
ESTIMATED DELIVERY TIMES
United Kingdom
Estimated delivery time: 5–10 business days
Europe
Estimated delivery time: 7–14 business days
Please note that delivery times are estimates and may vary depending on:
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carrier delays
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customs processing
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weather conditions
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high-demand periods
SHIPPING COSTS
We currently offer:
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Free Standard Shipping on all orders within the United Kingdom.
Shipping rates for other European countries are calculated at checkout.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email.
Customers can also track their order directly through our tracking page.
DELAYS
While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.
CRUCELLI is not responsible for delays caused by:
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customs clearance
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courier disruptions
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incorrect shipping information provided by the customer
INCORRECT ADDRESS
Please ensure that all shipping information is entered correctly at checkout.
If an incorrect address is provided, please contact us immediately at:
We cannot guarantee modifications once the order has been processed.
LOST OR STOLEN PACKAGES
If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.
CRUCELLI is not responsible for stolen packages confirmed as delivered to the provided shipping address.
CONTACT
For any shipping-related questions, please contact:
Thank you for shopping with CRUCELLI.